Frequently Asked Questions (FAQ)

Customer Owned Modems

Crestview Cable internet customers are able to either rent or use their own modem to utilize the internet service. If you are looking at purchasing your own modem Crestview Cable supports most Docsis 3 cable ready modems. However, there are a few modems that are known to be unusable on Crestview Cable’s systems. These unsupported modems are:

      • Belkin modems
      • Zoom modems
      • Any Motorola modems without the surfboard label on the device.

Call return.

Dial [*] [6] [9]

Spam Filtering

Any incoming email messages determined by our system to be spam will be returned to the sender unless you change the default.  The most likely messages that would be blocked when a new filtering system is put in place are those from marketing companies or mailing lists that you previously signed up for. Sometimes the companies that run mailing lists for legitimate businesses are also used by businesses or individuals to send unsolicited email, which may get the mailing list operator placed on one or more block lists.

If you are concerned about missing any legitimate messages you may quarantine your messages for your own review.spam

To turn on Quarantine follow these steps:

  • log into Webmail
  • click AntiSpam Settings in the left menu.
  • Select “Normal, (w/Quarantine)”

This will send spam into your Spam Folder for review.   If you do find legitimate messages in your Spam Folder, such as those from a mailing list you subscribe to, you can easily “whitelist” the address so that it will always be delivered to your Inbox.  Simply open the message in your Spam Folder and click the “Allow Sender” link in the message options above the text. This will also transfer that particular message to your inbox.

Once you have whitelisted the addresses of any messages in your Spam Folder that you wanted to receive, you should only see spam in your Spam Folder. After a week or two, you should be able to turn off quarantine again. This is the best way to reduce the amount of spam sent to your email address. By leaving quarantine off most of the time, it encourages spammers to remove your address from their spam lists. To turn off quarantine, just select “Normal (RECOMMENDED)” under the spam settings.

You can always enable quarantine again later if needed, and you can add addresses directly to your whitelist at any time.

To learn more about Spam Settings, Whitelists, and more, please review our Spam Filtering FAQ at:

The spam filtering section on our help desk website

What can I watch?   Crestview customers are able to watch up to 48 channels on watchTVeverywhere. These channels are available on any internet enabled device including mobile devices and computers.  If you see a  channel you want to watch and it is in your cable package, you can stream it through watchTVeverywhere.

Why aren’t all programs available? A television network doesn’t necessarily own all of the rights to all of the programs they transmit. A television network may have the right to transmit a movie, but only to TV sets, not on watchTVeverywhere. So, once again, it depends on the television network.

How much does it cost? At this time, there is no extra cost for watchTVeverywhere so feel free to explore. There is nothing available at the website, www.watchTVeverywhere.com, that will result in an extra cost to you from Crestview Cable. You only need to be a subscriber to the television network. This may change over time depending on the requirements made by the individual television networks.

How do I get it? The first step is registration, so visit www.watchTVeverywhere.com. You’ll need your Crestview Cable Communications account number and the correct spelling of the last name on the account. The easiest thing to do is have your latest invoice handy.

Which watchTVeverywhere programs can I view? Once you are registered, you can view any watchTVeverywhere program as long as you are a subscriber to that network. It may take several hours for the information to be updated if you change your subscription level. If you want immediate watchTVeverywhere access, please contact a Crestview Customer Service Representative and they can immediately activate it.

Which devices can I use? Almost all watchTVeverywhere programs are available on all devices (PC, laptop, iPad, iPhone, Android phone). This depends largely on the individual TV networks and some of them have not made their programs available on all devices. Visit the iPhone or iPad App Store and search by the network name for available applications.

How many different devices can I use? There is no limit to the number of devices you can use. However, you are limited by the networks on how many you can use at the same time.

How many of us in our household can use watchTVeverywhere? Up to four people in your household can have an account.

Does viewing watchTVeverywhere count against my mobile data plan? It might. Check your data plan before you start viewing watchTVeverywhere on a smartphone or wireless network. watchTVeverywhere programs transmit a lot of data. That can become expensive if you have a limited data plan. Please know that we have no way of knowing when you have exceeded your data plan. You are responsible for all of the charges made by your mobile carrier.

Where can I view watchTVeverywhere? WatchTVeverywhere works anywhere you can receive an Internet signal or have a wireless connection: inside your house, office, shopping mall, hotel, airport, vacation home, etc. Wired connections and in-home WiFi will provide the best quality. The quality of watchTVeverywhere signals while roaming (airports, stores, etc.) will vary depending on the strength of the signal. Be extra careful when you travel, especially outside the US. Data roaming charges may apply and they can be very expensive.

 

User-friendly DVRs, Digital Video Recorders, let you control your viewing experience by pausing live TV, providing trick playback modes (pause, fast forward, slow forward, fast rewind, slow rewind) and recording programming.

Crestview Cable DVR Benefits
…Control Live TV
…Simultaneously watch and record.
…Simultaneously record 2 shows.
…Simultaneously record 2 shows and watch a recorded program.

Digital Adapter

  • Digital Adapter HD Box $1.95 a month.

Standard Digital Set top Boxes

  • FREE 1st HD Digital Box on Digital Choice plan or higher.
  • Additional HD Digital Box $5.95 a month.

HD/DVR Digital Set top Box

  • 1st HD to DVR Box upgrade $5.40 a month.
  • Additional DVR Box is $11.95 a month.

Internet Usage Allowance

The demand for faster home broadband service has skyrocketd as we all find more ways to enjoy the Internet. Downloading movies, gaming and the number of mobile Internet devices being used in the home have an impact on how much bandwidth is used.

Crestview currently offers four levels of Internet service. Our goal is to provide each customer with the opportunity to choose the Internet service level that best meets their individual needs and budget. Each level of service has bandwidth usage allowances, for upstream and for downstream. Crestview monitors bandwidth to help ensure customers receive the quality of service they are paying for. Downstream data is content coming from the Internet to your computer/device. Upstream data is what you send out to the Internet.

 

Level of Service Downstream Allowance Upstream Allowance
Internet Essential 150GB 25GB
Broadband Extra 550GB 75GB
Broadband Elite 800GB 150GB
Broadband Ultimate 1250GB 250GB

 

There is no additional charge for exceeding your monthly usage allowance. However, doing so will result in an automatic and dramatic slowdown in your Internet service until the first day of the next month when full speed service is restored.

To make you aware of your bandwidth consumption and give you time to avoid a service slowdown, Crestview will notify you by email at your crestviewcable.com address if you reach 90% of your monthly usage allowance. That email will be the only way we notify you. If you do not have a crestviewcable.com email address, email us at customerservice@crestviewcable.com or call and we will create one for you.

To avoid a slowdown in service you can consciously reduce your bandwidth consumption for the rest of the month or upgrade to a new level of service to meet your needs. By upgrading, you receive a larger monthly bandwidth allowance and faster Internet speed.

Check Your Bandwidth Here

How to Manage Your Bandwidth Usage
Certain activities on the Internet will lead to greater consumption of your usage allowance. For example, downloading or streaming music and videos uses more bandwidth than email or general Web surfing:

•Streaming a full-length HD movie would use 4 to 5 GBs (gigabytes) of bandwidth. A standard definition movie uses half that amount.
•Streaming 24 hours of music uses about 1 GB of bandwidth.
•Sending and receiving thousands of emails, even with attachments, doesn’t use much bandwidth so you probably would not reach your limit.

Please contact us with any concerns or questions about closed captioning.

For immediate contact, call us at 541-447-4342; fax 541-447-5987;

email moherron@crestviewcable.com

or

send a letter to: Mike O’Herron, Manager,

350 NE Dunham St,

Prineville, Or 97754.

Whether you are on another call, not at home or just too busy, you can send the caller to your own personal Voicemail inbox where you can retrieve your messages at a time that is convenient for you.

  • To access voicemail from your phone
    • dial
      [*] [9] [8] from your phone and enter your password ( the default is [8642])

Allows you to chat with two people at once.

You can program all your frequently dialed numbers for quick and simple access.

  • Speed dial
    • To set up speed dial on your phone, dial [*] [7] [5] from your phone then select
    • To dial a number saved in your speed dial, listen for a dial tone and the dial a number from 01-20 then type in the phone number you want to be programmed with that speed dial number.   [#] and then the two digit number that was associated with the number you want to call.

Use this to forward specific callers to specific locations and numbers.

Notifies you when a new voicemail message is waiting to be retrieved. There are two methods of notification, Audible and Visual.

Lets you forward your calls to up to five alternate locations. You have the freedom to do what you need to do without worrying about whether you’re going to get a call or not. If Find Me is activated and unable to locate you, your call will be directed to Voicemail.

Dial 911 just as you would with your traditional phone service. Should an emergency arise and you need to contact your local authorities, the center that receives your call will have your phone number and address show up on their display.

Allows you to have all incoming calls redirected to your Voicemail without ringing the phone.

Do Not Disturb

To activate

1. Dial [*][7][8]

2. Listen for confirmation message stating your request was successful

3. All incoming calls will receive a message stating you are busy and be sent to your voicemail.

To Deactivate

1. Dial [*][7][9]

2. Listen for a confirmation message stating your request was successful

3. All incoming calls will not ring to your phone

When deactivating Outgoing Caller ID, your number will not be displayed on the recipient’s Caller ID. Instead, the recipient’s Caller ID will display “blocked/unavailable”.

Outbound caller id

Permanently block your information from being delivered

1. Dial [*][6][8]

To deactivate permanent block

1. Dial [*][8][1]

To deactivate permanent block per call

1. Dial [*][8][2]

To block your information from being delivered per call

1. Dial [*][6][7]

Caller ID: You are able to identify your caller before picking up the phone,  allowing you the convenience of choosing which calls to take at a time that is right for you. This feature even works when you are already on the phone and a 2nd party calls in.

When you are on the phone and another call is coming in, the Call Waiting feature will alert you of the second call.

Call waiting

To activate

1. Dial

[*][5][6]

To deactivate

1. Dial [*][5][7]

To deactivate per call

1. Dial [*][7][0] and wait for the tone

2. Enter the 10 digit telephone number, area code 1st

3. Call waiting is now disabled so that any incoming calls are send to voicemail.

Allows you to transfer incoming calls to another telephone number by dialing a code and the telephone number to which calls are to be transferred.

Call forwarding

Call forwarding always

1. Dial [*][7][2] and wait for the tone

2. Enter the 10 digit number followed by the [#] key

Deactivate call forwarding always

1. Dial [*][7][3]

Call Forwarding when not reachable’

1. Dial [*][9][4]

2. Enter the 10 digit number followed by the [#] key

To deactivate call forwarding when not reachable

1. Dial [*][9][5]

Unwanted caller? Just program that number into your phone to make sure they never get through to you again.

Allows you to reject incoming calls from parties that have blocked their directory or identifying information.

Anonymous call rejection

To activate

1. Dial [*][7][7]

To deactivate

1. Dial [*][8][7]

Store all of your contacts in one place.